FAQs

Shipping & Returns:

How long will my order take?

All of our prints are sold on a made-to-order basis. Please allow 2-4 weeks production time for printing, hand framing and shipping. 

Can I return or exchange an artwork?

We don’t offer change-of-mind returns. If your item arrives damaged or faulty, please contact us within 7 days of delivery with a photo of the damage so we can make it right.

Do you ship internationally?

Please email us for international orders prior to purchasing.

Framing & Care: 

Do you offer framing?

Yes. You can choose framing options when selecting your print. We offer Tasmanian Oak Shadow Box Frame with Acrylic for our Paper Prints and Tasmanian Oak Float Frames for our Canvas Prints. If you don’t decide to order a framed print we recommend organising professional framing once it arrives. 

How do I clean acrylic glazing?

1. Use a soft microfiber cloth to remove dust and fingerprints.
2. Clean with a solution of mild soap and water. Avoid using glass cleaners, ammonia, or alcohol-based products, as they can cause damage.
3. Gently wipe the surface in a circular motion and dry with a clean, dry microfiber cloth.

Custom Work:

Do you take custom or commissioned work?

We take on a limited number of custom projects each year. If you have something special in mind, feel free to get in touch at hello@studioofthesun.com — we’d love to hear about your idea.